Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can check tracking info by clicking “My Account” on the top right corner, then select “Orders”. Unless otherwise indicated, all orders ship through USPS are expected to be delivered within 10-15 business days. Please be aware that orders with multiple items may ship separately. In these cases, you will receive email notifications and tracking information for each shipment. You can view the status of your order, obtain tracking information, and sign up for SMS notifications about your order in the My Purchases section under My Account.
We are sorry to tell you that we are currently unable to accept money order or cheque as payment methods. Please try out our other payment methods.
Signatures are required in some regions, it depends on the policy different postal service provider. Please refer to your local post office.
Yes, we ship our goods to international destinations! And it’s all free of charge! If your receiving address is not in the US mainland, UK, France, Germany, Italy, Spain, and Dutchland, please contact us for more shipping details.
If you need to swap an item
Returns and Exchanges
Because we want to deliver your items as soon as possible, we process orders in real-time during business hours. This means we are unable to cancel orders once they have entered the shipping process, which occurs within 15 minutes of placing an order during business hours.
To return eligible items, you must request a return within 3 days of receipt, and return the item(s) within 7 days of receipt. Swimwear, stockings, earrings, and items sold at 40% or more are FINAL SALE and no returns will be accepted.
If you are not completely satisfied with your purchase, you may return it within 3 days of receipt for a prompt refund. We ask that you do not remove the Seal attached to your item and that you return the item in the condition you received it.
We offer free prepaid and insured Standard Ground shipping labels through USPS for domestic orders only. We do not offer free returns for international orders.
Within 7 business days upon receiving your returned merchandise, we will issue a refund for the original sales price in the same form as the original payment method. Please note that this credit will not include any original shipping charges.